Implementation of CRM & Campaign Solutions / Set-up & Operations
Successful customer communication requires an integrated system landscape and innovative system solutions.
This includes systems for campaign execution, marketing automation, CRM, data analytics and reporting. Based on the customer journeys to be implemented, we work with you to select the necessary system components and steer the IT partners during the technical implementation.
Our team sets up the business operations and offers your employees hands-on coaching to carry out the planned customer communication.
International Rollout of a CRM Solution based on Microsoft Dynamics in 15 National Sales Companies
Roll-out of standardized CRM Blueprint including organization, processes, IT system (MS Dynamics) and reporting implementation of CRM blueprint for lead management, inquiry and complaint management, campaigns and integration with retail in 15 national sales companies
Definition and Implementation of a global CRM Blueprint in 10 importer markets
Standardization of CRM processes, organization, and IT systems in 10 importer markets